Yes, we do! We know life happens and it can be very challenging to get to an office for counseling. We offer video and telephone counseling to help counseling fit into your busy and hectic life. If you’re interested in this type of counseling, we're am happy to discuss it with you to determine if it would be a good fit for your needs. Our clients who are seen via video counseling report it as being as good as being in the office and get the same, excellent results!
Video Counseling services are provided by secure, HIPAA-compliant platform.
We require that all cancellations or requests to reschedule an appointment have at least 48 hours advanced notice. If you do not cancel or request a rescheduled appointment at least 48 hours in advance you will be charged the full fee for your appointment. This is not refundable.
Your appointment time has been reserved just for you. Being late happens at times; however, you are missing important time where we are working on your goals. In order to honor the next person your appointment still must end at the scheduled time, even if you are very late. You are still responsible for the full fee, even if your appointment is shortened due to you being late.
This is a great question and one we get a lot! We'll be honest with you - we don't do "fluff and buff" counseling. Have you ever gotten a massage and it felt nice but didn't really work on what you needed? At the end you felt like you needed another massage to actually work the stress and knots out of the muscles? We don't want to be like that. It's great to come in and talk for 50 minutes, but we want you to leave your time with real work done. We know people don't come in when life is great - they come in when they've tried everything and their hair is on fire. We get your hair fire put out and then get to work on the underlying stuff.
How many sessions your counseling takes depends on what you need and what we have to help you work through. We see some of clients for just a few sessions and others are seen for much longer. Generally, we tell folks we work together til your goals are met and we check in to make sure we're going in that direction. If we need to, we make adjustments.
We require weekly sessions because we find - and research supports - you get better faster! We want to do what's best for you!
Yes, we do. We are firm believers that the deepest healing comes through Jesus Christ and involving Him in the counseling process can only be beneficial. How we incorporate your faith into counseling will be unique to you. We will discuss how you would like it incorporated and that will determine how interventions or goals are addressed.
No, you do not. While we do believe the deepest healing comes through Jesus Christ, there are many things we can do in counseling that you may find helpful and healing. We will not, at any time, impose our beliefs on you.
The best description comes from the Gottman Institute itself:
“Combining the knowledge and wisdom of nearly forty years of studies and clinical practice, Gottman Method Couples Therapy helps couples break through barriers to achieve greater understanding, connection and intimacy in their relationships. Through research-based interventions and exercises, it is a structured, goal-oriented, scientifically-based therapy. Intervention strategies are based upon empirical data from Dr. Gottman’s study of more than 3,000 couples. This research shows what actually works to help couples achieve a long-term healthy relationship.”
You can read the full description here.
We know that sometimes you want to request a copy of your records. The best way to do that is to ask your provider directly, in writing, via email. He/she will arrange for records to be provided. We require a session with you (sessions fees apply) to go over the content of the records before they are released so we can explain them and answer any questions. Records are then provided electronically to you via a secure folder. If you want printed records we are happy to provide that. The fee is $0.50/page.
If your provider is a Texas licensee, and you need to contact the BHEC (governing body for counselors) you can click here to go to their site.
While we certainly want you to talk with us first and work toward resolution with us, if you wish to file a complaint, you may do with the Consumer Protection Office of the State Attorney General here.